Customers frequently contact us with many questions about their skin care and hair care products. Here are some of the top questions we receive on a regular basis. Hopefully the answers will be helpful to you!
1. How long do the products that we purchase last?
•Most products have a 2-3 year shelf life unopened.
•Once opened most products, depending on ingredients can last 3-9 months.
2. When do products expire?
•Each product depending on brand and ingredients has a different expiration date. Unfortunately there is no universal labeling system for cosmetics that allow you to definitely tell what serial numbers on the packaging means. The exception would be sunscreen (SPF). The Food & Drug administration (F.D.A.) requires sunscreens to have a printed expiration date on the packaging. Using sunscreens after this expiration date will compromise your skin’s protection to UVA & UVB rays and make you more susceptible to sunburns and skin cell damage.
3. When does product efficacy (effectiveness) begin to diminish?
•Once opened most products, depending on ingredients can last 3-9 months.
•The longer you continue to use the product after that time period the less effective it will be in providing the results you desire.
•Many U.S. manufacturers are beginning to put the European labeling on their products that have a picture of a jar or packaging with a number and an “M” (i.e. 12M) meaning the product has a 12 month shelf life AFTER the product has been opened.
4. Is my product compromised by being exposed to heat or cold?
•All products must pass a heat/cool and freeze/thaw test in order to make it to the market. All products must be tested to ensure the active ingredients and overall composition has not been compromised. Although not recommended, products are tested and can be exposed to extreme heat or cold for extended periods of time but cannot last if the extreme temperatures are constant and repeated.
•Normal exposure to heat or cold while in shipping from the SkinStore warehouse to your delivery location should not affect your product. If your product has been sitting outside in elevated levels of hot or cold weather, bring your product inside and allow it to come to room temperature (70-75 degrees Fahrenheit) before using it. If your product has separated, the active ingredients are not compromised; you should be able to stir the product (i.e. skin cream) until the correct consistency is achieved.
5. Where do you get your products from?
•All of SkinStore’s products come directly from the brand manufacturer. We do not purchase any products that do not come from the manufacturer.
6. Where do you store the products SkinStore sells?
•SkinStore receives all of the products directly from the manufacturer and we store all of the products in a climate controlled warehouse in the United States.
7. My product color varies from my last order, is it still okay to use?
•Some products, especially those with a higher level of natural ingredients or L-Ascorbic Acid (Vitamin C) can have varying color from batch to batch depending on where and when the ingredients were harvested from.
•L-Ascorbic Acid begins to oxidize and darken as soon as it is exposed to oxygen. This is a natural process and does not mean your product has been compromised or has expired.
8. How should I store my product?
•Store your product in a cool, dry, dark place, away from heat, moisture and sunlight.
9. I ordered a product that comes out of a pump. I pump the container and nothing comes out. What’s wrong?
•This is one of our most frequently asked questions regarding product packaging. Nearly all of the products that come in a pump dispenser, regardless of brand, will have a certain amount of air in the package. Sometimes an air bubble can get stuck in the between the product and the dispenser. Firmly tapping the bottom of the dispenser bottle several times and then rapidly pumping can help to get the air out of the packaging and release the product. Click here to learn more about air pump issues.
10. Why don’t my products have the same packaging and seals as when I purchased them at the retail store?
•In an effort to save packaging for environmental reasons and passing those savings on to the consumer, some of the products shipped to SkinStore do not have the same packaging and seals that you would find at a retail location. All of our items are stored in our climate controlled warehouse and shipped directly to you with no retail setting where the product can be tampered with.
As always, if you have questions about a product you are welcome to contact us and we will be happy to help you!
Shiny hair is sexy. Shiny hair signals youth and fertility, so instinctively men love a woman with luscious locks. Here are a few simple and easy steps that every woman can take to keep her hair shiny, and to keep those boys breaking their necks.
People with oily hair tend to over wash their hair. When the hair is stripped of its essential oils it goes into overdrive to produce more oils, so it’s a never ending battle to keep oily hair clean. Instead, wash only a few times a week if your hair is oily. The oils in your hair condition the roots and lengths of your hair, and will keep the hair shiny and supple. If the root area looks greasy, use a dry shampoo to keep it immaculate. Klorane Gentle Dry Shampoo with Oat Milk is a great choice.
If you have normal to dry hair and a dry scalp, it’s likely that your hair stays fresh for quite some time. Once weekly washings are appropriate to those that don’t produce much oil at the scalp and the oil that is produced will be beneficial and hydrating to the hair, so use a soft boar bristle brush to pull the oils from the roots through the lengths of the hair.
Don’t overuse heat tools. Stick straight hair is so 2005, so don’t flat iron your hair to its death. Instead, embrace the natural texture that you were born with. Air dry hair when possible, and if you need to use a blow-dryer, opt for a cool setting instead of high heat. My therapist (I mean stylist) has taught me some great hair care tricks over the years, but one of my favorites is a blow-drying tip. Part the hair and spritz with heat-protective spray, then blow dry only at the roots, let the ends of the hair air-dry… this always gives my hair a lot of natural movement but doesn’t leave the top of my head kinked. If you like your hair curly, then traditional curling rods are a better choice than a high-heat curling iron, so if you’re sporting ringlets let dry hair set in curlers for a few hours.
Lay off the chemical processing for a change. Highlights, lowlights, double processing, triple processing, you’ve done it all. Every chemical process does a bit of damage, and when color is constantly pulled out and deposited in, the hair strand becomes more and more damaged. Color only the hair that hasn’t been colored, we advise professional root touch ups every 6-8 weeks. And quit with the drama already… If you don’t have naturally light hair, the peroxide that you use will eat up your healthy dark tresses. And light haired girls that go uber-dark can end up with those grey-looking roots (nobody wants to look like they have a receding hair line). Many colorists say that the most flattering color you can have as an adult is the hair color that you had as a child. Was it sunny and blonde, but turned a little brassy and mousy as you got older? Pump up the volume on the developer and lighten up! Did you have gorgeous black hair as a baby but it looks a little worn and ashen? Deposit a rich hue to bring out the vibrancy!
One of the most important rules in hair care is to trim your hair regularly. Hair that has split ends (no matter how well cared for) can look dry and brittle. Regular trims keep the hair looking slick and smooth, not bushy and unruly.
Remember that hair care products play a huge role in the way your hair looks. Using quality shampoo and conditioner that are made for your specific hair type will be beneficial to the health of your hair. Yes, a shampoo and conditioner made for color-treated hair can improve and prolong your hair color. A shampoo and conditioner made for oily hair will help to balance the production of sebum in the scalp. A shampoo and conditioner made for normal to dry hair will condition the hair thoroughly to provide greater manageability.
Leave-in treatment products are very beneficial to the hair. Leave-in conditioners (in spray or cream form) help to condition the hair and seal the cuticle so it’s pliable and elastic, therefore less prone to break. Leave-in products such as shine enhancing sprays and serums seal the hair cuticle and impart shine, so hair not only feels healthier, it also looks better.
Deep conditioners are intense and really beneficial to thirsty hair. Because I have platinum hair that requires a lot of color developer to lift the ashy-ness out of my roots, and A LOT of toner to keep it neutral instead of brassy, my hair is always thirsty. In addition to using a hydrating shampoo and conditioner and leave-in products I love a once-weekly deep conditioner, and you will too once you try one. When you can’t afford to have it in-salon (or just have no time or desire to sit in a salon chair for two hours) use a hair masque at home instead! After washing and conditioning the hair, apply a generous amount of hair masque that’s appropriate to your hair type (I LOVE the Alterna TEN Hair Masque), put on a shower cap and use your blow-dryer to warm up the hair (make sure the cap isn’t the type that melts), this will allow for your hair cuticle to open up and absorb more of the active ingredients. Then rinse, dry and voila! Shiny, bouncy, smooth hair that’s manageable and silky.
Find more Hair Care products on SkinStore.com.
What is Matrixyl 3000? Matrixyl 3000 is a combination of two peptides palmitoyl oligopeptide and palmitoyl tetrapeptide-7. This is an advanced formulation of the early edition of Matrixyl. These peptides are believed to stimulate collagen production by approximately 117% and also increase the hyaluronic acid production in your skin. The peptides stimulate the skin to reduce wrinkles and will also increase firmness in the skin. It is also believed that Matrixyl 3000 is less irritating on the skin than retinol or vitamin C. Even the most sensitive skin types can use this peptide, as it does not cause inflammation.
A combination of the palmitoyl oligopeptide and palmitoyl tetrapeptide-7, will provide greater benefits then versus when used alone. Together, they increase collagen production, reduce wrinkle depth and density. There has also been reports of an overall improved tone and texture of the skin. Matrixyl 3000 is said to firm the skin by reversing and preventing glycation damage to your skin. Glycation occurs when glucose and protein link together and cause the skin to stiffen resulting in dramatic decreases in collagen and elastin within the skin. This ingredient is a skin saver because it slows down the skin’s natural aging process, by promoting healthy skin from the inside out.
Here are some featured products on SkinStore.com that contain Matrixyl 3000:
- Dr. Michelle Copeland Rewind Advanced Day Serum with Matrixyl 3000
- Peter Thomas Roth UnWrinkle Eye
- Janson Beckett NekaDerm-EL
- ARCONA Restore
Before you layer product atop product, think about the combination of active ingredients you’re putting on your face. There are some ingredients that work well in conjunction, while others are a big no-no. Here is a useful guide of what not to mix:
Don’t mix Vitamin C with…
Retinol: retinol is uber-active in a high concentration, so is vitamin C. Unless the product doesn’t list a marriage or vitamin C with retinol in its ingredient list, the two shouldn’t be layered one on top of the other. Both retinol and vitamin C can cause some dryness, peeling and flaking, so a combination of the two can cause a serious skin irritation.
Copper: Copper helps to firm and strengthen the skin by promoting collagen production. Vitamin C, in addition to stimulating collagen synthesis provides antioxidant protection. When copper is layered together with vitamin C the effects of each are canceled and render each other inactive.
Don’t mix Retinol with…
Alpha Hydroxy Acids: AHA’s and retinol can both increase skin sensitivity by way of chemical exfoliation. AHA combined with retinol can cause the skin to become aggravated and inflamed, so if you like to use both an AHA and a retinol, use the former in the morning and the latter at night.
Benzoyl Peroxide: Both retinol and benzoyl peroxide are great treatments that address acne, but when the two are combined together excessive peeling can occur, causing the skin to flake and pigment irregularly. The skin’s lipid barrier can also become compromised by use of excessively drying agents. Use either retinol or bezoyl peroxide as part of your nightly regimen, but not the two together.
If you have any specific questions, you may ask our estheticians and skincare experts by clicking here.
The winter season brings a host of skin concerns for many of us whether we spend our time outdoors in the cold or inside near the heater. Inside we are exposed to the drying heat of the heater that zaps the hydration out of your skin and outside we are exposed to searing cold which also works to dehydrate our skin very quickly (you’ve heard of freeze-dried?).
Dry cracked feet are a very common concern during the winter season, but what can you do? SkinStore.com Esthetician’s answer this question all the time. Proper foot care all year round is important to your overall health and we always suggest that you focus on hydration on all parts of your skin including your feet daily.
If you require an aggressive approach you can incorporate a Ceramic File, Callus Rasp or a Buffer for additional callus removal by controlled friction. I would give you some caution that you should never go too aggressive with these tools as you could cause additional cracking or bleeding if you get your skin too thin so be gentle at first and perhaps do just a little but each day until you get the desired results.
A gentle alternative is the Barielle Total Foot Care Cream, this is a top customer rated cream that can be used twice daily. A great suggestion with this product is to apply the cream then place your plain 100% cotton socks in the microwave for 10-15 seconds and put them on and leave overnight.
If your feet simply need hydration, the Archipelago Botanicals Milk Foot Balm is a great selection. With milk solids, oat and soy protein, this product will provide adequate moisture if used morning and evening.
Do you have a winter foot care secret? Share with us here - leave a comment below.
If you’re searching for the newest innovative tool for anti-aging check out the Baby Quasar MD PLUS. Baby Quasar is internationally acclaimed, and has been featured on the TV show The Doctors, in Vogue Magazine, and New York Times.
Treat your skin with the most powerful wrinkle reducing technology ever used in the Quasar Family. The Baby Quasar MD PLUS is 50% stronger than the original Baby Quasar, treats periorbital wrinkles (wrinkles around the eyes), has new C-Factor technology, an improved ease of use, is a class II medical device with a 5 year warranty, and is made in the USA.
Quasar Light Therapy is a safe, natural solution with no negative side effects. Quasar MD PLUS works on all skin types and tones, requires no downtime, and has the best reputation, warranty, and support compared to competitors. Let Quasar kiss away your wrinkles with age defying technology.
As the seasons change, so does our skin. The Arctic Berry Cloud Milk Cream from Red Flower gives us the opportunity to transform our minds and bodies, and is the perfect product choice for this season.
Filled with the scent of whole essential oils that calm, energize, balance, purify and rejuvenate the mind and body, the wild-crafted organic arctic berries provide a long term progressive impact.
Arctic Berry Cloud Milk Cream is the sixth step in the nature based practice of purifying your skin’s essential needs, by replacing natural loss of our collagen and elastin. It regenerates cells to leave your skin replenished, protected and more supple. With this divinely light textured cream, you will feel the fortifying moisture and protection around your eye area, face and body. This milky cream will make your skin feel as soft as a cloud!
This natural 100% botanical product is entirely free of all synthetics, parabens, dyes, petrochemicals and sulfates and is made with certified organic ingredients.
Now is the time to transform and invigorate your senses and bring our your naturally radiant beauty! Enter for a chance to win this amazing cream!
One of our favorite doctor’s offers a product that we feel is a “must have.” Dr. Brandt’s Pores No More Pore Refiner is a 2-in-1 product that will minimize pores and tame that annoying shine that seems to appear on most of us, especially in the “t-zone” area.
Pores No More Pore Refiner uses microspheres which absorb oil on the skin. Shine is instantly mattified, and pores are hidden after a quick and easy application. It can be used as a primer before make up application or on its own.
Customer ratings speak for themselves! Celebrity plug: “Dr. Brandt’s pores no more pore refiner is my secret to having close up ready skin. It shrinks the size of pores and refines the skin, it is brilliant!“- Gwyneth Paltrow
The makers of our favorite at home hair removal device are at it again! This time they are helping turn back the years with the Silk’n FaceFX Anti-Aging Device!
This at home anti-aging device uses a combination of fractional red light therapy and deep thermal heating to stimulate collagen production and achieve that youthful radiant skin we had when we were younger. You’ll see a reduction in the appearance of fine lines and wrinkles, skin texture and pore size will improve with regular use.
You can use this hand held device at home in your jammies! Manufacturer’s directions recommend 15-20 minute treatments 3 times a week for the first month of use. After that, simple maintenance recommends one treatment per week.
Take a look at these amazing before and after photos:
We are proud to announce our latest giveaway! We have partnered with Belli. Now through May 16, you can enter to win a Belli Prize Pack. ($87 value)
The prize pack includes:
Entering the giveaway is simple. All you have to do is CLICK HERE and fill out the entry form.